Terms of Service

By scheduling or receiving services from Melissa's Cleaning Service, you agree to the following Terms of Service.

Cleaning Services

Melissa's Cleaning Service provides residential and commercial cleaning services as agreed upon at the time of booking. Services may vary depending on the type of cleaning requested, condition of the property, and any special instructions provided by the customer.

Customer Responsibilities

Customers are responsible for providing safe and reasonable access to the property and informing us of any hazards, damaged items, delicate surfaces, or materials requiring special care.

Customers should secure cash, jewelry, medications, important documents, collectibles, firearms, sentimental items, and other valuable or irreplaceable property before cleaning begins.

Existing Damage & Fragile Items

Melissa's Cleaning Service is not responsible for pre-existing damage, normal wear and tear, deterioration, or damage resulting from items or surfaces that are loose, improperly installed, unstable, damaged, aged, or otherwise unable to withstand normal cleaning.

This may include loose fixtures, damaged furniture, cracked glass or tile, peeling paint, deteriorated grout or caulking, loose blinds, unstable shelving, worn flooring, improperly sealed surfaces, and similar conditions.

Customers should identify or remove fragile, antique, valuable, sentimental, or irreplaceable items before cleaning.

Cleaning Products & Surfaces

We use reasonable care when selecting and applying cleaning products.

Customers must notify us before service of surfaces, finishes, furnishings, or materials requiring special products or cleaning procedures.

We are not responsible for damage resulting from undisclosed special-care requirements, manufacturer defects, improper installation, previously applied products, deterioration, or the inherent characteristics of a material or surface.

Accidental Damage

We take reasonable care while working in your home or business. If you believe something was damaged as a direct result of our cleaning services, please contact us as soon as reasonably possible, preferably within 48 hours of your cleaning appointment.

Please provide photographs and a description of the damage when possible. We must be given a reasonable opportunity to inspect the item before it is repaired, replaced, or discarded.

If we determine that we are responsible for damage, we may choose to repair the item, arrange for repair, replace it with a reasonably comparable item, or reimburse its reasonable value, subject to applicable law.

Limitation of Liability

To the fullest extent permitted by Minnesota law, Melissa's Cleaning Service is not responsible for indirect, incidental, special, consequential, or punitive damages arising from cleaning services.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under Minnesota law.

Pets

Customers are responsible for securing pets when necessary to allow cleaning to be performed safely.

We may refuse to enter or continue working in an area if an animal presents a safety concern. We are not responsible for an animal escaping when it has not been properly secured by the customer.

Unsafe Conditions

We reserve the right to refuse or discontinue service when conditions are unsafe or require specialized cleaning or remediation.

This may include hazardous materials, excessive mold, human or animal waste, pest infestations, needles, dangerous structural conditions, aggressive animals, or other conditions that could present a health or safety risk.

Access to the Property

Customers are responsible for providing access to the property at the scheduled time.

If we are unable to access the property because of a locked door, incorrect access code, unavailable key, security system, or similar issue, the appointment may be considered a late cancellation.

Cancellations

Please provide at least 24 hours' notice when canceling or rescheduling an appointment.

Cancellations made with less than 24 hours' notice may be subject to a cancellation fee of $75.00.

Payment

Payment is due upon completion of service unless other arrangements have been made in advance.

Any additional services requested during an appointment may result in additional charges.

We accept payment by Venmo, cash, and check.

Refunds

Refunds, if issued, are made at our discretion after we have had a reasonable opportunity to address the concern. Approved refunds are returned using the original payment method when possible.

Satisfaction

If you are dissatisfied with your cleaning, please contact us as soon as reasonably possible. We will make reasonable efforts to address legitimate concerns involving services that were included in your scheduled cleaning.

We cannot guarantee the removal of every stain, discoloration, odor, buildup, mineral deposit, rust mark, or other condition.

Governing Law

These Terms of Service are governed by the laws of the State of Minnesota.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

Changes to These Terms

Melissa's Cleaning Service may update these Terms of Service from time to time. The version posted on this website at the time services are scheduled will apply to those services.

Privacy

How we collect and use personal information is described in our Privacy Policy.

Contact Us

Questions regarding these Terms of Service may be directed to:

Melissa's Cleaning Service
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